Offices that compoundStarting with healthcare

Kriya runs insurance checks, claims and collections for practices. Agents do the work in the software you already have. Veteran handlers step in when it takes judgement.

Practice Manager v7.2.114 - Cedar Park Family Practice - [Appointments]
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Insurance Plan Information
Carrier
AETNA PPO
Plan Type
PPO Percentage
Subscriber
MARIA GONZALEZ
Subscriber ID
W928411703
Group Num
0882104
Employer
Hill Country Logistics
Fee Sched
AETNA PPO 2024 (old)
Claim Form
CMS-1500
Elig Verified
06/18/2025
Annual Max
Benefit Information
(no benefits entered) — see portal. Last updated by kristen.f 06/18/2025
Server: PRACSRV01 · Database: prac_prod
FRONT-02
User: kriya.agent
11/2/2026 4:52 PM

Software from 1998

Most practices run on desktop software with no API. Benefits live in a notes field someone typed in last year.

One practice

Forty insurers, forty portals, one phone. When a portal says to refer to plan documents, someone at this desk waits on hold.

Every practice in town

Each one does the same checks, alone. What one learns on hold, the next never hears.

Thousands of them

The same 38-minute call, made millions of times a day, by people who would rather be doing anything else.

One network

Kriya connects them. Agents do the work everywhere; handlers answer once, and every agent learns it.

How it works

  1. First, agents do the work.

    They click, type and read in the practice software and on payer portals. Voice agents call the insurers.

    An old practice computer at night, its legacy software window lit, working on its own

  2. Unsure, they ask a handler.

    When an agent isn't sure, it stops and asks its handler, a veteran of the work, instead of guessing.

    A desk phone at night with its hold light glowing amber beside a reference number on a sticky note

  3. She answers it once.

    Her answer is saved as a rule, and the agents follow it from then on.

    A veteran biller at her kitchen table at night, typing a short answer on a laptop

  4. Then it spreads.

    Our systems learn from every question. Each answer sharpens the judgement layer, and every practice it reaches skips that question next time.

    A long corridor of lit practice offices, the same sticky note on every monitor

One handler,
hundreds of agents

1 agents at work, 3 asking her

Handlers are veterans of the work: billers, coders, adjusters and paralegals who learned it by hand, before agents. Now each one runs hundreds of agents and steps in only when it takes judgement.

Kriya trains people to become handlers and hires them. One expert's judgement, at a hundred times the reach.

A veteran medical biller, now a Kriya handler, in her home office at night, lit by three laptop screens

Millions
of handlers

Every answer a handler gives becomes a rule for every agent it reaches. The more handlers there are, the less any agent has to ask.

  1. Practices firstInsurance checks, claims and collections for practices, inside the software they already run. This is where we start.
  2. Then the networkBillers, coders, paralegals and claims adjusters join as handlers. Each one runs hundreds of agents from wherever they live.
  3. Then all knowledge workMillions of handlers around the world, one body, running the work that keeps people waiting.
Golden hour on a small-town main street: a woman in paint-spattered overalls painting a mural of a sunrise over the mountains

Nobody does the
boring part twice

So people get back to the part of the work that needs a person, and the rest of the day.

Talk to usBecome a handler